Suria Gold
Refund Policy

In using this website you are deemed to have read and agreed to the following refund policy.

Policy as followed

We will accept items for a full refund with in 7 Days from the date of purchase. All refunds require original receipt, documentation and packaging. The refund will be made by the way it was paid for. Cash or check refunds will be made by company check within 7 days to the original purchaser. All items must be in new unworn condition and have not been altered or sized to fit.


Online Refund Policies

We will accept items for a full refund with in 14 Days from the date of purchase. All refunds require original receipt, documentation and packaging. The refund will be made by the way it was paid for. Must call for a return authorisation and purchaser is responsible for cost of return shipping. All items must be in original packaging and condition.


Shipping Policies

All purchases will be shipped within 24 hours of online purchase, as long as the item(s) are in stock. If item is not in stock we ask to have 7-10 business days. If item(s) will take longer than 7-10 business days we will reach out to you. Free in store pick up and gift wrap is available. All orders over RM will ship for free by DHL with tracking. Express shipping is available at additional charge and will be calculate in your shopping chart.


Custom Orders/ Trunk Show policies

Items custom made to order, special orders, trunk show and clearance items will not be accepted for refund or exchange and are final sales.


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